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Do your clients think of you as more than just a service provider? Do they consider you a true Partner? One to whom they turn for advice, guidance, and to increase the amount of business they do with you? To go from provider to partner, you need to develop a strong relationship with your clients. [...]  When clients – or prospects – are making requests of you, it may behoove you to listen, even if it costs you a little money. Why? 5% of your current clients are leaving because their friends and colleagues are telling them about the great service your competitors are providing. 9% of your customers are being [...] One of the most overlooked customer care touch points is a business’ or organization’s billing or donation process. And often times this is the ‘final’ touch that a client or donor will have with your company, so you want it to be a very positive experience. Some things to consider when making your billing/donation process more user-friendly: How [...] We will take a break from our regular programming, for a quick, positive customer care story: Recently I met with a fellow South Shore Chamber of Commerce Ambassador at the Panera Bread in North Quincy. We had a most enjoyable meeting, but I digress. At some point during my visit to Panera, I dropped, or somehow misplaced, an important [...] |
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Contact LIDO today at 781-985-8145, or via email at
info@lidocg.com |
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