Should Those in the Medical Industry Care About Their Clients’ Experience?

ABSOLUTELY!   As long as a patient receives the necessary medical care, does it really matter if her experience is a superior one?  I think it does.  Over the course of the past 15 years, I have observed the experiences with medical care providers of each of my parents, my step-Dad, and my sister, and [...]

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Going from Provider to Partner

Do your clients think of you as more than just a service provider?  Do they consider you a true Partner?  One to whom they turn for advice, guidance, and to increase the amount of business they do with you? To go from provider to partner, you need to develop a strong relationship with your clients. [...]

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Engaging Your Sponsors

There are many organizations and causes to support, so it is important that your organization provides its sponsors with the best possible sponsor experience

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A Focus on Customer Loyalty – Worth Every Cent

When clients  – or prospects – are making requests of you, it may behoove you to listen, even if it costs you a little money. Why? 5% of your current clients are leaving because their friends and colleagues are telling them about the great service your competitors are providing. 9% of your customers are being [...]

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