Bad Writing Is Bad for Business: Common Grammatical Errors

Every piece of written content that you publish, and every email that you send, is a reflection of you and your organization’s professionalism and attention to detail and quality.

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Essential Steps for Successful Internal Branding

Essential Steps for Successful Internal Branding: from communications to culture change and, finally, business strategy. Step 1: Determine Your Marketing and Branding Goals - If you do not have goals, how will you know when/if you are successful.  Include your entire executive and management team in the process. Step 2: Develop an Integrated Marketing and Branding [...]

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The Only True, Competitive Advantage

I believe that: an organization’s only true competitive advantage is creating and providing legendary service, it is easier and far less expensive to keep a client than it is to secure a new one, loyal, raving fan clients will never leave you for the competition, will increase their business with you, and will make trusted [...]

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Happy Employees Provide the Best Customer Experience

If you are focused on providing your clients and shareholders with a superior customer experience, making certain your employees are ‘happy’ is essential.   Happy employees are more productive, care more about the success of the company, and treat their colleagues – and clients – better. Now I’m not suggesting that it is a company’s obligation [...]

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