Comments for LIDO Consulting Group http://lidocg.com Customer Service, Creating loyal fans, Strategic Marketing Wed, 17 Mar 2010 23:39:20 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on 2010 South Shore Regional Spelling Bee by Lisa http://lidocg.com/?p=570&cpage=1#comment-678 Lisa Wed, 17 Mar 2010 23:39:20 +0000 http://lidocg.com/?p=570#comment-678 Maryellen, Thank you so very much for your kind words. I was so impressed by the spelling acumen of your daughter - and all of the students! Warm regards, Lisa Maryellen,

Thank you so very much for your kind words. I was so impressed by the spelling acumen of your daughter – and all of the students!

Warm regards,

Lisa

]]> Comment on 2010 South Shore Regional Spelling Bee by Maryellen Hansen http://lidocg.com/?p=570&cpage=1#comment-677 Maryellen Hansen Wed, 17 Mar 2010 14:15:17 +0000 http://lidocg.com/?p=570#comment-677 Dear Lisa, I just want to thank you for organizing and sponsoring the South Shore Regional Spelling Bee. It was a wonderful opportunity for my daughter to be able to participate. The whole event was run very smoothly and professionally. Many thanks to you and your crew for a great day! Sincerely, Maryellen Hansen Dear Lisa,
I just want to thank you for organizing and sponsoring the South Shore Regional Spelling Bee. It was a wonderful opportunity for my daughter to be able to participate. The whole event was run very smoothly and professionally. Many thanks to you and your crew for a great day!
Sincerely,
Maryellen Hansen

]]> Comment on 2010 South Shore Regional Spelling Bee by David Flanagan http://lidocg.com/?p=570&cpage=1#comment-676 David Flanagan Thu, 11 Mar 2010 18:47:29 +0000 http://lidocg.com/?p=570#comment-676 Hi Lisa, Not much experience with Spelling Bees except one when I was in 5th grade and lost. Why? The word given to me was Maine and I was penalized for spelling it mane which was incorrect and unfair since the person giving the word never specified. Of course, I never asked her for clarification. Came in second and still remember it many years later. David Hi Lisa,

Not much experience with Spelling Bees except one when I was in 5th grade and lost. Why? The word given to me was Maine and I was penalized for spelling it mane which was incorrect and unfair since the person giving the word never specified. Of course, I never asked her for clarification. Came in second and still remember it many years later.

David

]]> Comment on 2010 South Shore Regional Spelling Bee by Joan Agri http://lidocg.com/?p=570&cpage=1#comment-674 Joan Agri Mon, 01 Mar 2010 20:34:20 +0000 http://lidocg.com/?p=570#comment-674 Hi Lisa, I wish you the best of luck with your 2010 Spelling Bee. Please call me and we can bring it back to Lombardo's in 2011. I will work on it for you to get it back here. Thanks, Joan Agri Lombardo's Conference and Function Facility 6 Billings St Randolph, Ma 02368 Hi Lisa,
I wish you the best of luck with your 2010 Spelling Bee. Please call me and we can bring it back to Lombardo’s in 2011. I will work on it for you to get it back here.
Thanks,
Joan Agri
Lombardo’s Conference and Function Facility
6 Billings St
Randolph, Ma 02368

]]> Comment on Going from Provider to Partner by Lisa Morrissey http://lidocg.com/?p=493&cpage=1#comment-672 Lisa Morrissey Wed, 25 Nov 2009 19:21:20 +0000 http://lidocg.com/?p=493#comment-672 Thank you for your comments and wisdom, Bill. I too agree would agree with that patient! Thank you for your comments and wisdom, Bill. I too agree would agree with that patient!

]]> Comment on Going from Provider to Partner by Bill Doerr http://lidocg.com/?p=493&cpage=1#comment-671 Bill Doerr Wed, 25 Nov 2009 19:14:12 +0000 http://lidocg.com/?p=493#comment-671 Good points. Point 1 reminds me not to inject my PRE-sumptions on a client's situation. Tempting, but not smart. It's why lab tests are required before surgery! Point 2 reminds me to learn what a client IS expecting and to make sure I deliver that . . . and then some! Point 3 reminds me that there's no such thing as a 'little' thing when it comes to impressions and perceptions. Every thing is huge. I once worked with MD's and DVM's and one of them was a fanatic about the cleaning crews cleaning under the waiting room chairs. I asked, "Why?". The doc replied, "One of my patients told me once . . . "Dust bunnies under chairs, maybe nothing new upstairs". The neglect of the office cleaning is the only point-0f-reference a patient may have to judge how you handle the 'details' . . . cleaning or keeping current educationally and professionally!" Point well made! Good points.

Point 1 reminds me not to inject my PRE-sumptions on a client’s situation. Tempting, but not smart. It’s why lab tests are required before surgery!

Point 2 reminds me to learn what a client IS expecting and to make sure I deliver that . . . and then some!

Point 3 reminds me that there’s no such thing as a ‘little’ thing when it comes to impressions and perceptions. Every thing is huge. I once worked with MD’s and DVM’s and one of them was a fanatic about the cleaning crews cleaning under the waiting room chairs. I asked, “Why?”. The doc replied, “One of my patients told me once . . . “Dust bunnies under chairs, maybe nothing new upstairs”. The neglect of the office cleaning is the only point-0f-reference a patient may have to judge how you handle the ‘details’ . . . cleaning or keeping current educationally and professionally!” Point well made!

]]> Comment on The Importance of Walking Your Customer Service Talk by Lisa http://lidocg.com/?p=288&cpage=1#comment-3 Lisa Tue, 04 Aug 2009 22:31:37 +0000 http://lidocg.com/?p=288#comment-3 Thank you so much for your comment, Adam. Great point that 'intelligence' and being good at one's job does not automatically imply that one has been made aware of their company's customer care system - or that the company even has one. Warm regards, Lisa Thank you so much for your comment, Adam. Great point that ‘intelligence’ and being good at one’s job does not automatically imply that one has been made aware of their company’s customer care system – or that the company even has one. Warm regards, Lisa

]]> Comment on The Importance of Walking Your Customer Service Talk by Adam Cupples http://lidocg.com/?p=288&cpage=1#comment-2 Adam Cupples Tue, 04 Aug 2009 15:05:25 +0000 http://lidocg.com/?p=288#comment-2 Excellent post and companies absolutely lose sight of the internal communications. I don’t care how smart you are, like you mentioned in point #2 a person needs training and education. Excellent post and companies absolutely lose sight of the internal communications. I don’t care how smart you are, like you mentioned in point #2 a person needs training and education.

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