We will take a break from our regular programming, for a quick, positive customer care story:

Recently I met with a fellow South Shore Chamber of Commerce Ambassador at the Panera Bread in North Quincy.  We had a most enjoyable meeting, but I digress.

At some point during my visit to Panera, I dropped, or somehow misplaced, an important document.   A document that would be difficult – and a bit uncomfortable – to replace.  To add to this unfortunate incident, I did not know that I had lost the document.  Not until I needed it two days later.  I did not panic, however, as I thought I had misfiled it and scheduled myself to look for it ‘later’ – you know, when I REALLY needed it.

The morning of the day that I was to REALLY need the document, I made my daily treck to the post office.  I opened up my box and discovered a handwritten envelope.  The fact that it was handwritten made me smile as I am one of those people for whom the handwritten envelope works.  Again, I digress. The return on the envelope was ‘Lost and Found’ Panera Bread, North Quincy, MA.  I am certain you have guessed what I found inside. 

That truly is an example of good customer care.  And a company, or at least an employee, who gets it.